Billing, Cancellation & Refunds

Paid plans are offered as subscriptions billed in advance on a recurring basis — monthly or annually, depending on the plan you choose. When you subscribe, you authorize us to charge your payment method the plan fee for each billing period. The price, billing frequency, and any applicable taxes are shown to you before you confirm your subscription.

Subscriptions renew automatically at the end of each billing period at the then-current price, using your payment method on file, until you cancel. By subscribing, you consent to these recurring charges. We will notify you in advance of any change to your subscription price.

Payments are processed securely by our third-party payment processor, Stripe. Midway does not store your full card details. Your use of the payment method is also subject to the processor’s terms. If a payment fails, we may retry the charge and may suspend or downgrade your access to paid features until payment is resolved.

You may cancel your subscription at any time from your account settings or by emailing us at support@usemidway.com. When you cancel, your subscription remains active until the end of the current billing period, and you will not be charged again after that. Cancelling stops future renewals; it does not retroactively refund the current period.

Except where required by applicable law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used. If you believe you were charged in error, or you are entitled to a refund under applicable law, contact us at support@usemidway.com and we will review your request in good faith.

We may change our prices from time to time. Any price change applies to billing periods that begin after the change takes effect, and we will give you reasonable advance notice. If you do not agree to a price change, you may cancel before it takes effect.

Fees are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes associated with your subscription, other than taxes based on our net income.

Questions about billing, cancellation, or refunds? Email support@usemidway.com.